These terms and conditions specify the contractual relationship between coach Barbora and the client.
Clients agreement with Barbora arises from the purchase of any online and personal fitness services provided by Barbora, which are: nutrition program, training program, bikini competition preparation, body change program, personal training, group session, posing session, consultations, online webinars and workshops.
These terms constitute a legal agreement between Barbora and client, so please make sure you read and understand them carefully.
WholeLifeFit Barbora
Barbora is a qualified fitness nutrition specialist and fitness trainer providing online and personal fitness services under the name WholeLifeFit and specialises in women’s fitness coaching and bikini body shape.
Barbora will use her skills and knowledge to achieve and support client goals.
The client understands that the results of clients may differ and depend on the client’s efforts, cooperation and communication with Barbora, as well as on the purchased program.
The Client Obligations
Anyone who buys a product from Barbora, WholeLifeFit or is provided with any personal or online service becomes a client.
The client understands that she has to come to personal training and group session ready, dressed in sportswear and bring a water bottle.
The client acknowledges that if she comes to any session or consultation under the influence of alcohol or drugs, no service will be provided.
The client acknowledges that in case of any healthy problems, she is obliged to inform Barbora of this fact before the personal training, group session or consultation. Barbora does not take any responsibility for the damage caused to the client health condition.
The client understands that participating in a training session or a group session is associated with risks. If client suffer or claim to have suffered any injury while attending the training, the client acknowledge that Barbora is not responsible unless the injury was caused by gross negligence or wilful misconduct.
The client acknowledges that in case of health problems, her participation in any training, nutrition program, personal training na group session must be consulted with the GP. Barbora can not be held liable in any way for undeclared or unknown medical conditions.
Personal Training
Personal training is 1:1 session attended by one client and Barbora.
Personal training is provided as a 50-minute session or as a 30-minute session. The 50-minute session is designed as a weight training. The 30-minute session is focused on a certain body part or a specific problem.
The client acknowledges that the personal training does not serve as a substitute for health care. The client acknowledges that she may not enter the personal training if she suffers from serious health problems.
Personal training is provided during week days occasionaly during weekends.
Nutrition and Training program
The nutrition and training program is a 4 weekly personalised service provided for a minimum period of eight weeks in a row.
Nutrition and training programs will be delivered to the client within 7 working days of payment. The following programs will be delivered to the client every 4 weeks after payment and after check.
The client acknowledges that it is the client’s obligation to comply with the check within the regular deadlines, which are specified in the client’s plan, with all the requisites and without prompting.
The client acknowledges that in case of non-delivery of the regular check.
The client acknowledges that the nutrition and training program does not serve as a substitute for health care. The client acknowledges that she may not enter the program if she suffers from serious health problems.
The client is fully responsible for fulfilling client’s obligations to Barbora as Barbora focuses on providing personalised service at a high standard.
Webinars
The purpose of webinars is to enrich client information that they can use in their daily and fitness lives. Webinars are by no means a substitute for health care or a solution to health problems.
It is not possible to request a refund for webinars or any other compensation.
Purchasing Sessions and Services
Nutrition and training program, webinars and workshop purchases are made online at www.wholelifefit.com via Stripe payment gateway.
Personal training, group session purchases are made via Stripe payment link sent by Barbora or online at www.wholelifefit.com.
Prior to payment, the client must make sure that client is at the correct address www.wholelifefit.com or that Stripe has received a payment link sent just by Barbora and has not been redirected to any other unreliable site to avoid the scam or misconduct on the Internet.
Personal trainings are sold as a weekly package with a specified number of sessions. It is assumed that the client will use it in its entirety in the given number of sessions.
Bookings
Session bookings must be arranged directly with Barbora.
A verbal or written agreement directly with Barbora, entered in the booking diary, is considered a booking of the service in case of personal trainings.
Payments
All payments must be made in full prior to any sessions or any service provided and are charged in NZD.
All payments are provided by the Stripe payment gateway or in cash.
By purchasing the product, the client agrees to the automatic payment deducted from client’s account, regularly on the same day of the month.
The payment is made 4 weekly for nutrition and training programs and using app, regularly on the same day of the month.
Payment is made once in the case of online webinars and workshops.
Each late payment is automatically charged fee of $10
Personal Training Cancellations and Fees
Minimum Term
The minimum term of personal training is 4 weeks of purchased number of weekly personal training.
Cancellation of personal training
Cancellation of personal training requires 2 weeks notice, which is processed by cancellation form. After canceling the personal training, the client will use her / his purchased number of training twice and then the payments will be completely canceled. The call or spoken communication not considered a cancelation.
Example: If the client has purchased 1 personal training weekly, client will use two more personal training after cancellation. If the client has purchased 3 personal training weekly, client will use six more personal training after cancellation.
Each client is responsible for the correct cancellation of personal training. In the event of an incorrect cancellation payments will continue as planned and are non-refundable.
Cancellation of personal training for any reason within 24 hours of the scheduled training will result in the loss of the training without money refund.
Arriving late or No show up for personal training
Arriving late for personal training by more than 15 minutes means losing the training.
No show up on personal training will result in the loss of the training without money refund.
Personal training rescheduling
Reschedule of a personal training for any reason within 24 hours is considered as cancellation and will result in the loss of the training without money refund.
Reduction of the number of personal training
Reducing the number of personal training requires 2 weeks notice and means two full payments of purchased number of training. Subsequently, the client’s number of training will be changed and the client is aware of the price per training change per also and app and nutrition plan.
Addition of the number of personal training
If the client requires more training, she / he will be accommodate as soon as there is a free spot in schedule.
Postponing or taken break of Personal Training
Personal training can be postponed or taken a break for a maximum of 4 consecutive weeks due to vacation or illness. During this period, the client will be charged by the application for the purpose of maintaining his profile.
In case of vacation, the client is obliged to inform about her / his absence as soon as possible and at least 2 weeks in advance.
Cancellation of Nutrition Program
The nutrition program is subject to a minimum cooperation period of 8 weeks in row from the first payment.
Cancellation of the nutrition program is subject to at least 7 days notice before the next monthly payment. In case of weekly payment cancellation will be arranged after complete 4 weeks have been paid. Cancellation must be processed by cancellation form. The call or spoken communication not considered a cancellation.
The client is responsible for the proper cancellation of nutrition program and in case of non-cancellation of nutrition program, the regular payment for the service will continue and it is not possible to request a refund or any other compensation.
The client is obliged to communicate regularly with Barbora about her progress during the time set aside for the check, which is stated in the plan.
If the client does not communicate with Barbora, no program or assistance will be provided.
The client acknowledges that the next program can only be created on the basis of an end-of-month check. If the check is not made, the payment will be charged automatically and the client will not receive new program.
It is not possible to request a refund, extend the monthly period nor request another compensation for a check failure.
It is not possible to request an extension of the program or refund due to illness, nausea, family or other personal problems, health problems and other reasons during which the program was not followed.
Cancellations of Training Program
The training program is subject to a minimum cooperation period of 8 weeks from the first payment.
Cancellation of the training program is subject to at least 7 days notice before the next payment. Cancellation must be processed by cancellation form. The call or spoken communication not considered a cancellation.
The client is responsible for the proper cancellation of training program and in case of non-cancellation of training program, the regular payment for the service will continue and it is not possible to request a refund or any other compensation.
The client is obliged to communicate regularly with Barbora about her progress during the time set aside for the check, which is stated in the plan.
If the client does not communicate with Barbora, no program or assistance will be provided.
The client acknowledges that the next program can only be created on the basis of an end-of-month check. If the check is not made, the payment will be charged automatically and the client will not receive the program.
It is not possible to request a refund, extend the monthly period nor request another compensation for a check failure.
It is not possible to request an extension of the program or refund due to illness, nausea, family or other personal problems, health problems and other reasons during which the program was not followed.
Lateness
If the client is late for any online or in person session or consultation, the session or consultation will be reduced in accordance with that time.
If the client is more than 15 minutes late, the session or consultation will be cancelled and the client lose that session, in which case no refund will be made.
Late Payments
A late payment is any payment for any provided service that has not been paid on a regular date which are caused by insufficient amount in the client’s account or any account problem.
Each late payment will incur a fee of $ 10.
Late payments do not include late payments due to holidays that the bank could not process.
Disclaimer
No services provided by Barbora serve for treatment or as a substitute for medical care.
Barbora is not liable for any injuries or damages caused by no proper form, not train with proper technique, unpreparedness for training, not warming the body before training on personal training, group session or by following training program.
Barbora is not responsible for any health problems that occur at the client during the cooperation and use of any service.
By using the Garage gym services, the client agrees to exercise at the Garage gym at her own risk. Garage gym is a place designed for personal training, group sessions, client check, consultations. Garage gym is located at 4 Onslow Road, Lake Hayes Estate. It is a garage in a rented family house, in addition to the garage, the garden and the access road to the house are also used for activities.
Indemnity
You specifically indemnify and hold harmless the Personal Trainer and the Club in respect of any event which might otherwise have given rise to a cause of direct or indirect action (in respect of you or any person in your care) against any or all of the persons or organisations protected in this clause. You provide the indemnity with the knowledge of and in recognition of the possibility of injury or other dangers connected with any form of physical activity including the activity usually included in membership. You must not undertake any physical activity if you suffer from any injury, illness or disability which might cause additional injury or aggravation to such condition.
Protection of Barbora’s health and free time
The client acknowledges that Barbora reserves the right to her free time and the protection of her personal health. For this reason, the client must respect that communication and training are conducted during working days during working hours. Weekends, the time before 7am and after 6pm is Barbora’s private time.
Social Networks and Website Promotions
By using services and sessions, the client agrees with Barbora’s right to create media content, photos, videos on which the client can be captured and distribute media such as corporate Instagram, Facebook, websites, emails, online and print ads to promote the business for lifetime.
The client agrees to the publication of its progress, which can be promoted by photographs, news from the client, reactions on social networks for the purpose of promoting the business for lifetime.
Barbora uses the social network Instagram, where she has an established profile under her name wholelife_fit, Facebook Wholelifefit – women’s fitness coach and web site www.wholelifefit.com. Barbora reserves the right to change these names.
If the client do not agree with the promotion, the client must notify Barbora in questionable form or emailed on bhwholelife@gmail.com. The call or spoken communication not considered as disagreement.
The client acknowledges that by contacting Barbora on social networks Facebook, Instagram or www.wholelifefit.com website, this communication does not have to be private, due to the access of other persons to the social networks who cooperate in their creation or management of social networks.
Communication is recommended by email bhwholelife@gmail.com, app or text on number 027 347 0976.
Barbora is not responsible for any unreasonable behaviour on the Internet, for scams, making copies or stealing content from her social networks or from her website.
Barbora strives to keep all her content on social networks and websites safe as well as all client data.
Barbora undertakes never to misuse information about clients, to humiliate them or to abuse their reputation, but to be proud of their progress and to promote them positively.
Barbora reserves the right to change these conditions according to business progress at any time.
